FAQ...

Orders Orders can be placed in the following ways:

By using our Shopping Cart system, and submitting your payment for safe on-line transmission by PayPal.

Payment by credit card or Direct Debit are also available. Please contact us by phone or email:

+61 (0)412 442 283

sales@antiqueprintclub.com

Payment must be received prior to shipment of purchase.

We accept Paypal automatically through the website; and Mastercard or Visa by prior arrangement.

If you are in Australia and prefer payment by phone or by Direct Debit, please phone Kathryn: 0412 442 283

Our antique maps are of most regions of the world from 17th to 19th century, and antique prints represent most subjects.

Although we have thousands of items on our website, it is a small portion of our stock. If you have a specific interest, or are searching for a special gift, please contact us so that we can locate appropriate items to scan and list for your consideration.

By prior appointment you can visit the Antique Print Club at Neranwood in the hills above Springbrook Road -
1 hour south of Brisbane or 1 hour north of Byron Bay in Australia. As we have a large inventory it would be helpful if you could pre-advise your subject(s) of interest.

Please contact us at sales@antiqueprintclub.com or Telephone +61 (0)412 442 283.

Information of your requirements enables us to provide the best possible service. (Confidentiality is guaranteed.)

Special discounts are given for quantity purchases, for commercial ventures and for artwork being resold.

For multiple items from Heritage Editions prints and maps we are able to offer extremely generous discounts (depending on quantity). Please contact us at sales@antiqueprintclub.com or Telephone +61 (0)412 442 283.

This website automatically generates a local shipment charge. Overseas destinations and fragile or heavy items may accrue an additional shipment charge.

We wrap all unframed purchases in acid-free tissue, and package carefully for safe shipment by Australia Post and Australia International Post - unless alternative arrangements are requested.

Insurance, Registered or Express Shipment, Pack & Send, DHL and other courier shipment methods are available on request. Additional cost will be payable prior to dispatch.

Cost of extra weight for books, and packaging for safe shipment (particularly with framed and glazed artwork) will always be additional to website quoted price, and will vary with individual requirement of each shipment.
Cost will be ascertained, advised, and paid, prior to dispatch. For enquiries please Email sales@antiqueprintclub.com or Telephone +61 (0)412 442 283.

We aim to ship all orders within 3 working days of receipt of your order and payment.

Overseas delivery is variable - particularly with variable flight times since Covid.

Please advise if your purchase is for a specific event, or required by a specific time. We do our best, but transport is out of our control. Tracking information is supplied where possible.

Orders can only be cancelled with full refund and no further charges if the item has not yet been dispatched.

Orders in the course of transit can be cancelled, but delivery costs will be deducted. Payment for an item will be refunded after the item is returned and received in good order.

We guarantee our descriptions are as correct as we are able to provide. If you are not happy, please contact us. Please email sales@antiqueprintclub.com or Telephone +61 (0)412 442 283.

Safe returns with credit towards alternative purchase are available under certain circumstances.

Please advise us if purchase is made as a surprise, and enquiry or delivery might compromise this - without precautions taken with the delivery. Email sales@antiqueprintclub.com or Telephone +61 (0)412 442 283.

We do not under any circumstances allow our customers' personal details to be made available to others -unless with prior permission.

While we would like to answer all e-mail immediately, in some circumstances it may not be possible.

We do our best to answer as soon as possible.

If you do not receive a timely reply, we suggest you resend - or phone +61 (0)412 442 283.

If Heritage Editions reproduction prints or maps should be damaged during transit, they will be exchanged for other prints or maps of the same item, if available, as soon as is practicable.

If any other purchase arrives damaged, we will endeavour to locate a replacement. If a similar item is not available, a refund with be given after the damaged item is returned and received, safely packaged (preferably including the original packaging), accompanied by the original receipt or a copy thereof. As soon as it is available, the buyer will be advised of the delivery information of any replacement item.

If a wrong item has inadvertently been selected.. or in the unlikely event that we have sent the wrong item... or if you would like us to consider an exchange of a purchased item for another, please contact us by Email sales@antiqueprintclub.com or Telephone +61 (0)412 442 283.